EuroLife: A strong shield for all its customers
Avraam Pekris, EuroLife General Manager, explains how EuroLife is handling recent developments, how its business is affected and what the plans are for the day after.
“To tell if a life insurance company is a true leader, you need to see it during difficult times”, comments Mr. Pekris: “We have been standing by our customers and employees since the very first moment. We have diligently implemented the provisions of the Pandemic Response Plan to ensure that our people are protected and that we can continue serving our customers during these very tough times.
In difficult times, people need more support, guidance and perspective. At EuroLife we do our best to make sure that our people feel safe and secure. It is not the first time we must act as a strong shield for those who depend on us. We recognize our role and do our fair share.
In recent years, EuroLife has invested in becoming more flexible and in serving customers from all its channels by implementing a digital transformation program. At the same time, the company has offered training to its insurance advisors and upgraded their role, so that they can in turn function as consultants and mentors for people looking for solutions and security, no matter where they are.
We assure our customers that we will, once again, be by their side for anything they need. We want them to be healthy, safe and optimistic. We understand the financial difficulties they are facing and, believe me, we are taking this into consideration when drafting our plans.”
When asked “What do you recommend to customers, consultants and associates?”, Mr. Pekris was clear: “I recommend they stay home and follow the instructions of competent authorities. We have made sure that everything is at their disposal by phone and online through our myeurolife customer platform. Both our insurance advisors and our call center are standing by to address any issue that may be of concern to them.”
Finally, there is the crucial question about how EuroLife’s performance is affected during the global crisis. “As with all international insurance giants, we are not in a position to control the consequences of the pandemic in the global financial system. However, we are strong and experienced enough to manage them in the most appropriate way for the benefit of our customers. The Investment Committee, together with external investment advisors, is closely monitoring market developments and is going forward with suitable moves in the company’s portfolios, with priority given on safeguarding the medium- and long-term interests of policyholders.”